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McIntosh Travel
770-253-1641
800-442-5749

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McIntosh Travel
 31-A Postal Parkway
Newnan, GA 30263
Office Hours:
Mon-Fri: 8:30am to 5:30am EST Saturday & Sunday Closed
770-253-1641
800-442-5749
770-254-9198 (Fax)
info@uniglobemcintosh.com
 

 

 

 
UNIGLOBE Customer Satisfaction Survey  
 

Your comments are important in ensuring that you receive the high standard of service you expect and deserve. Please take a few moments to complete this evaluation.

 

1. On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service?

 1=Poor   5=Excellent  1   2   3  4   5    

 

2. Would you recommend our services to others?

Yes   No    

 

The questions below relate to specific customer service issues. Please rate each one on a scale of 1 to 5, where 1 means "never" and 5 means "always".

 

3. Are telephone calls answered within 10 seconds?

 1=Never   5=Always  1   2   3  4   5    

 

4. Are e-mail requests answered within 1 hour?

 1=Never   5=Always  1   2   3  4   5    

 

5. Are the reservations our staff makes for you accurate?

 1=Never   5=Always  1   2   3  4   5    

 

6. Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?

 1=Never   5=Always  1   2   3  4   5    

 

7. Are complaints resolved to your satisfaction and in a timely manner?

 1=Never   5=Always  1   2   3  4   5    

 
8. If you have used our after-hours emergency help service, please rate the level of support you experienced.
 1=Poor   5=Excellent  1   2   3  4   5    

 

Comments:

 
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